HK Repair Authorization Form
- How to Send a Firearm to Heckler & Koch USA for Service or Repair
- Complete the repair request form below and HK will email you a Return Authorization (RA) number.
- Or call customer service at 706-701-5554 9:30 a.m. to 4:30 p.m. EST, Monday through Friday. A Return Authorization (RA) number will be given over the phone.
2. Ensure the Firearm Is Completely Unloaded
- Do not attempt to ship a loaded firearm. It is illegal and unsafe.
- Remove all ammunition: physically and visually inspect both the chamber and magazine to confirm the firearm is empty.
- If you cannot unload the firearm for any reason, contact HK Customer Service for guidance.
3. Prepare the Firearm for Shipping
- Use the original case or pack the firearm in a secure manner.
- Include a brief note describing:
- The issue or service request
- Your name, return shipping address, phone number, and email
- Clearly write the RA number on the outside of the shipping box.
- Do not include ammunition in the package.
- Insure the package for the firearm’s replacement value.
- Please remove aftermarket accessories like optics, light, lasers, and suppressors.
4. Ship the Firearm To:
Heckler & Koch USAÂ
Attn: Service Department (RA # ________)Â
5675 Transport BlvdÂ
Columbus, GA 31907
5. After Service Is Complete
- HK will return the firearm to the shipping address you provided.
- Repairs will be sent back to you Via FedEx express with adult signature required.
