The repair and returns shipping address and contact telephone number and email appears below along with instructions.
Heckler & Koch
Attn: Repair Department (Assigned RMA#_____________)
5675 Transport Boulevard
Columbus, GA 31907
Tel: 706-701-5554

If your Heckler & Koch firearm requires service, it should be returned to Heckler & Koch in a secure container. It is not necessary to take the gun to a dealer for shipment. However, before shipping your firearm, call or e-mail our Customer Service Department for return authorization and specific shipping instructions. The RETURN MERCHANDISE AUTHORIZATION number MUST be on the outside of the container that you ship the firearm.

Before shipping your gun, ensure that the firearm is unloaded and packaged securely. Do NOT ship any ammunition. The package must NOT bear any markings which indicate the identity of the contents. Enclose a letter which includes your full name, address (no P.O. Boxes, please), daytime telephone number, e-mail address, the serial number of the firearm, return authorization number and details of the problem experienced (stating the brand and type of ammunition used when the problem occurred) or work desired. Record the return authorization before shipping, in case you wish to check on the repair status of your firearm.

Shipping: When shipping a firearm, it is most important that you comply with federal, state, and local laws and regulations. The following guidelines are meant to help, but you must seek assistance from the appropriate authorities if necessary.

Check magazines and chambers to ensure that they are unloaded. Do not ship ammunition. Do not attempt to ship a handgun via US Postal Service; only federally licensed dealers may ship a firearm by US Postal Service.

When returning a pistol, please include at least one empty magazine. Since we cannot assume responsibility for custom parts and accessories, such as stocks, special sights, or holsters, please remove these items before returning your firearm.

In the case of repairs or work not covered by the warranty, You will be contacted and given a quote covering the cost of the work and a approximate cost of shipping back to you.