Privacy Policy

Welcome to Heckler & Koch’s websites (www.HK-USA.com and https://us.hkwebshop.com) (collectively, the “Website”). This written policy (the “Privacy Policy”) is designed to tell you about our practices regarding the collection, use, and disclosure of information that you may provide via the Website or certain related services, including personally identifiable information ( “Personal Information”). Personal Information means information that may be used on its own or in combination with other information to identify, contact, or locate an individual.

Please read this entire Privacy Policy before using, accessing, navigating, or submitting information to this Website, as well as review our Terms and Conditions.

Agreement to this Privacy Policy: By using, accessing, navigating, or submitting information to this Website, you consent to this Privacy Policy, including, but not limited to, consent to Heckler & Koch’s use and disclosure of information about you in the manner described herein.  If you do not agree to the terms of this Privacy Policy, you agree not to use, navigate, or access the Website or any other website owned or operated by Heckler & Koch, or to submit information, including Personal Information, to Heckler & Koch.

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We collect several types of information from and about users, including information:

  • by which you may be personally identified, such as name, postal address, e-mail address or telephone number;
  • that is about you but individually does not identify you, such as non-personal demographic information; and
  • about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

  • Directly from you when you provide it to us; and
  • Automatically as you navigate through the Website. Information collected automatically may include usage details, internet protocol (“IP”) addresses, and information collected through cookies, web beacons, and/or other tracking technologies.

INFORMATION YOU PROVIDE TO US

The information we collect may include:

  • Information that you provide to Heckler & Koch. This includes information provided at the time of joining our mailing list, signing-up for news or other content, registering to use our Website (including our web store), registering a product (including a warranty registration), submitting a Repair Authorization Form, making a purchase, subscribing to emails or text messages, communicating with us (including customer support), reporting a problem with our Website, using Heckler & Koch’s “Rep Portal,” applying for a job, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us.
  • Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • Your search queries on the Website.
  • Information provided to us through social networks or third-party platforms when you, for example, engage with our social media content, or communicate with us via social media (such as your name, e-mail, profile picture, likes, location, friend list, photos or other information described by the applicable social network or platform).

USAGE DETAILS, IP ADDRESSES, AND COOKIES

As you use and navigate through our Website, or our advertising or applications on third-party websites and services, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

  • Information about your use of the Website. This may include location data, logs, information about content and products you viewed, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.
  • The information we collect automatically is statistical data, and does not alone identify any individual. This information helps us to improve your customer experience, including improvements to our Website, and to deliver a better and more personalized service. This information allows us to do a number of things, including:
      • Estimate the traffic, including number of users, to our Website, and the content users access.
      • Store information about your preferences.
      • Customize our Website according to your individual interests.
      • Speed up your search queries.
      • Recognize you when you return to our Website.
  • The technologies we use for this automatic data collection may include:
      • Browser cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, our Website may not function as intended and you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use your browser to use or access our Website.
      • Flash Cookies. Certain features of our Website may use local stored objects (also known as flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website.  Flash cookies are not managed by the same browser settings as are used for browser cookies.
      • Web Beacons. We may place tags on our webpages called “web beacons.” Web beacons are computer instructions that link web pages to particular web servers and their cookies.

THIRD PARTY WEB ANALYTICS SERVICES

We may use third party web analytics services on the Website and our social media pages, such as those of Google Analytics.  The service providers that administer these services use technologies such as cookies, web beacons, and others to collect information (such as IP addresses) and use that information to help us analyze how visitors use the Website.  These vendors may use cookies placed on this Website (such as the Google Analytics cookie) and cookies placed on third-party websites (such as Google advertising cookies), or other third-party identifiers, together, to analyze our Website visitors. The information generated by the cookie about your use of the Website (including your IP address truncated by the last octet prior to its storage using the “anonymizeIp” method) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for Website operators and providing other services relating to Website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this Website. By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You may deactivate the ability of Google Analytics to analyze your browsing activities on this Website.  To disable Google Analytics, please download the browser add-on provided by Google at https://tools.google.com/dlpage/gaoptout?hl=en.  To learn more about privacy and Google Analytics please consult the Google Analytics overview provided by Google at: https://www.google.com/intl/en/analytics/privacyoverview.html

TARGETED ADVERTISING & THIRD-PARTY ADVERTISER USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

Third-party advertisers, ad networks, and ad servers may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about users of the Website. This may include information about users’ behavior on this and other websites to serve them interested-based behavioral advertising. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement, you should contact the responsible advertiser directly. For information on how to opt-out of certain third-party advertisers, ad networks and ad servers, see below.

We may also use third-party platforms and technology, including platforms operated by other websites, such as Google, to show you interest-based ads. These companies have specific interest-based ads programs that match people that have shown interest in Heckler & Koch through our websites, stores, or other services with users on their platforms and properties. If we participate in these programs, we convert your personal information (which may include name, email address, or telephone number) or other information into a unique value which can be matched by those third parties with a user on their platform or with other data they may have collected from you. This matching allows us to deliver interest-based ads to users of these platforms. To opt-out of these ads, you must change your advertising preferences for those third-party platforms. These platforms may have their own privacy notices or policies, which we strongly suggest you review.

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

  • To administer and manage your profile or account (e.g., a profile or account associated with Heckler & Koch’s web store, Rep Portal, or product registration or warranty).
  • To make our Website and its contents available to you, including interactive features, promotions, and content.
  • To provide you with information, content, products, or services that you request or are of interest to you.
  • To process a transaction or service you request, such as an item you have purchased, a repair, your registration or warranty, or another service.
  • To fulfill any other purpose for which you provide it.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • In any other way we may describe when you provide the information.
  • To tailor ads displayed to you based on your interests and history.
  • Respond to your questions, submission, and inquiries.
  • For any other purpose with your consent.
  • For any other lawful purposes or pursuant to lawful process.

DISCLOSURE OF YOUR INFORMATION

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • With your consent.
  • To our subsidiaries, affiliates, and related entities.
  • To contractors, service providers, and other third parties we use to support our business or the Website and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Heckler & Koch’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Heckler & Koch or any of its affiliates is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • We may also disclose your personal information:
      • To comply with any court order, law or legal process, including, but not limited to, to respond to any government, law enforcement, or regulatory request.
      • To enforce or apply our our policies, terms of use, terms of sale, and other agreements, including, but not limited to, for billing and collection purposes.
      • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Heckler & Koch, our customers, or others. This includes, but is not limited to, exchanging information with other companies, organizations, entities, or individuals for the purposes of fraud protection, credit risk reduction, or loss prevention.

DATA TRANSFERS

Your Personal Information may be transferred to countries other than the country in which it was originally collected and your Personal Information may be processed and stored outside of your country of residence. Those countries may not have the same data protection laws as your country of residence and your personal information will be subject to applicable foreign laws. When we transfer your information to other countries, we will protect that information in the manner described in this Privacy Policy.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us.

  • Promotional Offers from the Company. If you do not wish to have your e-mail address, cell phone number, or other Personal Information used by Heckler & Koch to promote our own or our third-party partner’s products or services, you can opt-out by unchecking the relevant box located on the form on which we collect your data (the order form/registration form) or at any other time by sending us an e-mail stating your request to cs@heckler-koch-us.com. If we have sent you a promotional e-mail, you can tell us not to send you promotional e-mail by clicking on the unsubscribe link within the emails you receive from us or following any directions provided in the email.  If you no longer wish to receive text messages, you can text STOP to the five digit short code for the text messaging program from which you no longer wish to receive messages (i.e., the five digit number from which the text messages are being sent) or follow the directions set forth in the text message.

We do not control third parties’ collection or use of your information to serve interest-based advertising.  However, these third parties may provide you with ways to choose not to have your information collected or used in this way. To learn more about advertising networks and to opt out of interest-based advertising, visit the Digital Advertising Alliance at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.

REVIEWING, UPDATING AND MODIFYING PERSONAL INFORMATION

Subject to applicable law, you may have the right to request access to and receive details about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, and have the information blocked or deleted, to the extent feasible. The right to access Personal Information may be limited in some circumstances by local law requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to review, change, or delete your Personal Information by sending an email to cs@heckler-koch-us.com. Please note that, in some instances, we may not be able to update, correct, block, or delete Personal Information.

THIRD-PARTY LINKS

Occasionally, we may link to third-party content, applications, or websites on our Website. Third-party content, applications, or websites are subject to their own privacy practices and policies. This Privacy Policy does not describe how these third parties collect and use data and Heckler & Koch is not responsible for such content, applications, or websites.

CALIFORNIA DO NOT TRACK DISCLOSURES

How do we respond to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Information about an individual consumer’s online activities over time and across third-party websites or online services?

We currently do not respond to DNT signals in browsers because we do not track individual users across the web.

May other parties collect Personal Information about an individual consumer’s online activities over time and across different websites when they visit www.hk-usa.com or https://us.hkwebshop.com?

 No.

 Notice to California Residents

In response to a California law, we will automatically treat individuals with California addresses or telephone numbers (when disclosed to us) as if you requested us to not share your information with nonaffiliated third parties except as permitted by the applicable California law. We will also limit the sharing of information about you with our affiliates to comply with California privacy laws that apply to us.

California Civil Code Section§ 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to cs@heckler-koch-us.com or write us at the address below.

Heckler & Koch
5675 Transport Blvd.
Columbus, GA 31907

Notice to Vermont Residents

In response to Vermont regulations, we automatically treat accounts with Vermont billing addresses as if you requested that we not share your information with nonaffiliated third parties, and that we limit the information we share with our affiliates. If we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.

Notice to Users Outside of the United States

This Privacy Policy is intended to cover collection of information on our website from residents of the United States, and this Website is intended for residents of the United States. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and laws of the United States and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third-parties with whom we share it as described in this Privacy Policy.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We use many different measures to help protect information transmitted over or stored on our systems. For example, your Personal Information is contained behind secured networks, and is encrypted when transmitted to us via Secure Socket Layer (SSL) technology, to try and keep the information secure. In addition, we may use a third-party payment processor to process the payment information you provide us. We regularly review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.

AGE

Our Website is not intended to be used by children or anyone under 18 years old. You represent and warrant that you are at least 18 years of age. If you are under age 18, you may not use the Website or services. We do not knowingly collect personal information from, or target our Website or services to children under the age 18. If we discover that the Website is being used inappropriately, we will take steps, if possible, to disable access so that the individual may no longer access our Website.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. The provisions contained in this privacy statement supersede all previous notices or policies regarding our privacy practices with respect to this Website. Any and all changes will be made here, to this Privacy Policy.

We encourage you to check our Website frequently to see the current privacy policy to be informed of how we are committed to protecting your information and providing you with improved content on our Website in order to enhance your online experience. Upon any material changes to the policy statement, we will post those changes to this Privacy Policy so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

CONTACTING US

If you have any questions about your personal information or this policy, please contact us by email at cs@heckler-koch-us.com or by using the contact details below:

5675 Transport Blvd.
Columbus, GA 31907
E-Mail: cs@heckler-koch-us.com
Website: www.hk-usa.com; https://us.hkwebshop.com