Warranty
WARRANTY REGISTRATION
New HK firearms are covered by Heckler & Koch, Inc.’s Limited Lifetime Warranty. Warranty registration is now online. To register your new HK firearm, go to: https://hk-usa.com/warranty/registration/
If you do not have access to the Internet, contact Heckler & Koch, Inc. to obtain a warranty registration form:
HK Customer Service
5675 Transport Boulevard
Columbus, GA 31907
Telephone: 706-701-5554.
Email: cs@heckler-koch-us.com
HECKLER & KOCH, INC. LIMITED LIFETIME WARRANTY
All new Heckler & Koch, Inc. firearms purchased after January 1, 1998, are warranted to the original retail purchaser only for the lifetime of the said original retail purchaser. In the event that this original retail purchaser, at the time of the original purchase, shall donate this firearm to another person, the donee name must be submitted during the online warranty registration. Heckler & Koch, Inc. does not guarantee or warrant that any, all, or some donations or gifts are valid and compliant with all applicable laws, regulations, and ordinances. Heckler & Koch, Inc. is not responsible or liable in any way for a donation or gift that does not comply with applicable laws, regulations, and ordinances. It is the responsibility of the original retail purchaser and the donee or recipient to ensure that any such transfer complies with all applicable laws, regulations, and ordinances. Upon completion of the online warranty registration indicating the name of the said donee, this warranty shall be extended to the lifetime of the said donee. This warranty applies only if the firearm was imported into the United States and distributed by Heckler & Koch, Inc. to an authorized dealer.
What Will We Do?
Heckler & Koch Inc. will, at its option, repair or replace without charge any HK firearm that fails due to a defect in materials or workmanship. Parts and labor are included. Repairs are warranted for the duration of the warranty. If Heckler & Koch, Inc. replaces a firearm under this warranty; you will receive a new warranty. Heckler & Koch, Inc. will return your firearm to you shipping pre-paid.
How to Obtain Service:
Contact Heckler & Koch, Inc. via phone at 706-701-5554 or email at cs@heckler-koch-us.com for a Return Authorization Number before sending your firearm freight prepaid to Heckler & Koch, Inc. at the address listed below. No C.O.D. shipments will be accepted.
Only the existing Heckler & Koch, Inc. Service Center or any other authorized Heckler & Koch, Inc. Service Center that may be established by Heckler & Koch, Inc. shall be authorized to make warranty repairs.
Return the complete, unloaded firearm with a detailed description of the problem using Heckler & Koch, Inc.’s Return Form.
DO NOT send any live ammunition with the firearm. If you must send ammunition to us for proof purposes, be sure that it is sent separately from the firearm.
We strongly recommend that you complete the online warranty registration at https://hk-usa.com/warranty/registration/ to establish eligibility for warranty service. If you do not return an acknowledgment of online warranty registration to Heckler & Koch, Inc., you are required to provide adequate proof of the date that you purchased your new HK firearm at the time you send your firearm to Heckler & Koch, Inc. for warranty service.
In the event that this firearm was given as a gift at the time of original purchase, the online warranty registration with the name of the donee must be provided to Heckler & Koch Inc., in order for the warranty to become effective.
Note: Non-warranty servicing must follow the same shipping procedures as stated above. HK firearms with a valid Return Authorization Number should be shipped to the following address in accordance with these instructions:
HKI
Attn: Service Department/RA#_____
5675 Transport Blvd.
Columbus, GA 31907
Any information gathered in connection with a Heckler & Koch Inc. lifetime limited warranty shall be used for that purpose and may be used for other legitimate business purposes of Heckler & Koch Inc. For further information, please review Heckler & Koch, Inc.’s Privacy Policy, located at https://hk-usa.com/cookie-policy-us/
What Is Not Covered?
This warranty does not cover defects or damage caused by: (1) unreasonable use; (2) failure to provide proper care or maintenance; (3) failure to comply with instructions in the operator’s manual including improper installation of original Heckler & Koch Inc. parts by the owner or his agent; (4) normal wear and tear for the degree of use; (5) rust or corrosion; (6) obstructions in the barrels; (7) excessive use; and/or (8) external and internal cosmetic finishes.
Heckler & Koch, Inc. reserves the right to determine what constitutes the unreasonable or excessive use of the firearm. All wooden parts and all accessories are excluded from warranty coverage.
This warranty does not cover any claims made by the second or subsequent owner of an HK firearm as stated above.
NOTICE SIGN Any unauthorized alteration or modification of the firearm or use of parts or components not originally made by Heckler & Koch, Inc. may void this warranty. Heckler & Koch, Inc. is not be responsible for any claims involving this firearm that result from the use of faulty, nonstandard, remanufactured, or reloaded ammunition or ammunition not manufactured to NATO, CIP, and/or SAMMI specifications.
Under no circumstances shall Heckler & Koch, Inc. be responsible or liable for incidental or consequential damages with respect to loss of use, loss of business or profits, other economic loss or injury to property, whether as a result of breach of express or implied warranty, negligence or otherwise. This Limited Lifetime Warranty applies only to retail purchases by individuals through an authorized Heckler & Koch, Inc. dealer.
Residents of CALIFORNIA, CONNECTICUT, DISTRICT OF COLUMBIA, HAWAII, MARYLAND, MASSACHUSETTS, MICHIGAN, NEW JERSEY, NEW YORK, AND U.S. TERRITORIES.
Any work involving replacement of the receiver of a firearm requires that the firearm be returned to a licensed firearms dealer. A current, signed copy of the dealer’s FFL will be required. Please provide contact information for the chosen dealer, if applicable.
NOTICE SIGN Customers in restrictive capacity states: DO NOT ship high capacity magazines to Heckler & Koch Inc. They cannot be returned.
Exclusions
This lifetime warranty explicitly excludes firearms purchased by the United States military, government institutions or agencies of the United States or any of its constituent states and territories, law enforcement agencies of the United States or any of its constituent states and territories, and/or security organizations located within the United States or any of its constituent states and territories. Firearms purchased by these entities and organizations for duty issue to their personnel and/or employees are covered by a one-year limited warranty against material defects and workmanship or as agreed upon in a valid contract.
This lifetime warranty also excludes rimfire .22 firearms, and all suppressors, which are covered by a one-year warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. This limited warranty is the only express warranty by Heckler & Koch Inc.
Heckler & Koch Inc. does not authorize any dealer or any other person to vary the terms of this warranty or make any other express warranties.
Heckler & Koch, Inc. Lifetime Barrel Guarantee
Heckler & Koch, Inc. guarantees the serviceability of the bore of the barrels of all MR A4 Series rifles and pistols for the lifetime of the original consumer purchaser for individual use. This guarantee is based on barrels meeting standards on accuracy, velocity, and useability across the entire life of the A4 system. If at any time an A4 barrel fails to meet these standards, Heckler & Koch, Inc. will replace the barrel.
Where to Get Further Help
If you have questions concerning this warranty, please contact Heckler & Koch, Inc.’s Customer Service Department at:
5675 Transport Blvd.
Columbus, GA 31907
Telephone: 706-701-5554
Email: cs@heckler-koch-us.com
WARRANTY REGISTRATION
New HK firearms are covered by Heckler & Koch, Inc.’s Limited Lifetime Warranty. Warranty registration is now online. To register your new HK firearm, go to: https://hk-usa.com/warranty/registration/
If you do not have access to the Internet, contact Heckler & Koch, Inc. to obtain a warranty registration form:
HK Customer Service
5675 Transport Boulevard
Columbus, GA 31907
Telephone: 706-701-5554.
Email: cs@heckler-koch-us.com
HECKLER & KOCH, INC. LIMITED LIFETIME WARRANTY
All new Heckler & Koch, Inc. firearms purchased after January 1, 1998, are warranted to the original retail purchaser only for the lifetime of the said original retail purchaser. In the event that this original retail purchaser, at the time of the original purchase, shall donate this firearm to another person, the donee name must be submitted during the online warranty registration. Heckler & Koch, Inc. does not guarantee or warrant that any, all, or some donations or gifts are valid and compliant with all applicable laws, regulations, and ordinances. Heckler & Koch, Inc. is not responsible or liable in any way for a donation or gift that does not comply with applicable laws, regulations, and ordinances. It is the responsibility of the original retail purchaser and the donee or recipient to ensure that any such transfer complies with all applicable laws, regulations, and ordinances. Upon completion of the online warranty registration indicating the name of the said donee, this warranty shall be extended to the lifetime of the said donee. This warranty applies only if the firearm was imported into the United States and distributed by Heckler & Koch, Inc. to an authorized dealer.
What Will We Do?
Heckler & Koch Inc. will, at its option, repair or replace without charge any HK firearm that fails due to a defect in materials or workmanship. Parts and labor are included. Repairs are warranted for the duration of the warranty. If Heckler & Koch, Inc. replaces a firearm under this warranty; you will receive a new warranty. Heckler & Koch, Inc. will return your firearm to you shipping pre-paid.
How to Obtain Service:
Contact Heckler & Koch, Inc. via phone at 706-701-5554 or email at cs@heckler-koch-us.com for a Return Authorization Number before sending your firearm freight prepaid to Heckler & Koch, Inc. at the address listed below. No C.O.D. shipments will be accepted.
Only the existing Heckler & Koch, Inc. Service Center or any other authorized Heckler & Koch, Inc. Service Center that may be established by Heckler & Koch, Inc. shall be authorized to make warranty repairs.
Return the complete, unloaded firearm with a detailed description of the problem using Heckler & Koch, Inc.’s Return Form.
DO NOT send any live ammunition with the firearm. If you must send ammunition to us for proof purposes, be sure that it is sent separately from the firearm.
We strongly recommend that you complete the online warranty registration at https://hk-usa.com/ warranty/registration/ to establish eligibility for warranty service. If you do not return an acknowledgment of online warranty registration to Heckler & Koch, Inc., you are required to provide adequate proof of the date that you purchased your new HK firearm at the time you send your firearm to Heckler & Koch, Inc. for warranty service.
In the event that this firearm was given as a gift at the time of original purchase, the online warranty registration with the name of the donee must be provided to Heckler & Koch Inc., in order for the warranty to become effective.
Note: Non-warranty servicing must follow the same shipping procedures as stated above. HK firearms with a valid Return Authorization Number should be shipped to the following address in accordance with these instructions:
HKI
Attn: Service Department/RA#_____
5675 Transport Blvd.
Columbus, GA 31907
Any information gathered in connection with a Heckler & Koch Inc. lifetime limited warranty shall be used for that purpose and may be used for other legitimate business purposes of Heckler & Koch Inc. For further information, please review Heckler & Koch, Inc.’s Privacy Policy, located at https://hk-usa.com/cookie-policy-us/
What Is Not Covered?
This warranty does not cover defects or damage caused by: (1) unreasonable use; (2) failure to provide proper care or maintenance; (3) failure to comply with instructions in the operator’s manual including improper installation of original Heckler & Koch Inc. parts by the owner or his agent; (4) normal wear and tear for the degree of use; (5) rust or corrosion; (6) obstructions in the barrels; (7) excessive use; and/or (8) finish on the bolt carrier assembly.
Heckler & Koch, Inc. reserves the right to determine what constitutes the unreasonable or excessive use of the firearm. All wooden parts and all accessories are excluded from warranty coverage.
This warranty does not cover any claims made by the second or subsequent owner of an HK firearm as stated above.
Any unauthorized alteration or modification of the firearm or use of parts or components not originally made by Heckler & Koch, Inc. may void this warranty. Heckler & Koch, Inc. is not be responsible for any claims involving this firearm that result from the use of faulty, nonstandard, remanufactured, or reloaded ammunition or ammunition not manufactured to NATO, CIP, and/or SAMMI specifications.
Under no circumstances shall Heckler & Koch, Inc. be responsible or liable for incidental or consequential damages with respect to loss of use, loss of business or profits, other economic loss or injury to property, whether as a result of breach of express or implied warranty, negligence or otherwise. This Limited Lifetime Warranty applies only to retail purchases by individuals through an authorized Heckler & Koch, Inc. dealer.
Residents of CALIFORNIA, CONNECTICUT, DISTRICT OF COLUMBIA, HAWAII, MARYLAND, MASSACHUSETTS, MICHIGAN, NEW JERSEY, NEW YORK, AND U.S. TERRITORIES.
Any work involving replacement of the receiver of a firearm requires that the firearm be returned to a licensed firearms dealer. A current, signed copy of the dealer’s FFL will be required. Please provide contact information for the chosen dealer, if applicable.
Customers in restrictive capacity states: DO NOT ship high capacity magazines to Heckler & Koch Inc. They cannot be returned.
Exclusions
This lifetime warranty explicitly excludes firearms purchased by the United States military, government institutions or agencies of the United States or any of its constituent states and territories, law enforcement agencies of the United States or any of its constituent states and territories, and/or security organizations located within the United States or any of its constituent states and territories. Firearms purchased by these entities and organizations for duty issue to their personnel and/or employees are covered by a one-year limited warranty against material defects and workmanship or as agreed upon in a valid contract.
This lifetime warranty also excludes rimfire .22 firearms, and all suppressors, which are covered by a one-year warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. This limited warranty is the only express warranty by Heckler & Koch Inc.
Heckler & Koch Inc. does not authorize any dealer or any other person to vary the terms of this warranty or make any other express warranties.
Heckler & Koch, Inc. Lifetime Barrel Guarantee
Heckler & Koch, Inc. guarantees the serviceability of the bore of the barrels of all MR A4 Series rifles and pistols for the lifetime of the original consumer purchaser for individual use. This guarantee is based on barrels meeting standards on accuracy, velocity, and useability across the entire life of the A4 system. If at any time an A4 barrel fails to meet these standards, Heckler & Koch, Inc. will replace the barrel.
Where to Get Further Help
If you have questions concerning this warranty, please contact Heckler & Koch, Inc.’s Customer Service Department at:
5675 Transport Blvd.
Columbus, GA 31907
Customer Service: 706-701-5554 / Hours (M-F 9:30AM – 4:30PM)
Email: cs@heckler-koch-us.com